How to place an order?
You can place order online using our website.
Is registration mandatory before placing an order?
No, it is optional, but you will miss the benefits of promotional offers and discount codes.
How do I know my order has been confirmed?
After confirming payment and adding contact details, an “Order Confirmation Page” will show up confirming that the order has been successful placed. Along with your order #, a confirmation email will be sent to you.
What is the availability of the products listed?
If a product is not available online or in the stores, it will show an “out of stock” next to it. You can contact us via WhatsApp, so we can notify you when it becomes available in stock.
Is there any minimum volume/quantity that I need to book?
Minimum order quantity is 1 unit; however, more benefits and discounts will be offered if more quantity is ordered.
Do you offer discounts to regular customers?
Yes, we do offer special prices for loyal customers. Also, there is free shipping inside United Arab Emirates for orders over AED 200.
Do you have a physical shop where I can check out the products?
Certain products are available in our partners section, contact them to confirm the availability.
What are your quality standards?
Our Supplements are Registered in FDA, and GMP “Good Manufacturing Products”, Natural Ingredients, tested in third party laboratory, and it’s even regulated and approved by Dubai Municipality. Other products are Registered Under ESMA “Emirates Authority For Standardization & Metrology” for High Quality Standards.
Is there is a way to verify if the supplement and cosmetic is registered in UAE?
Yes, Yes and Yes!!! Download and Install the Dubai Municipality created app called Montaji; available in both IOS, and Android. Download the App, and Scan the barcode, the app will verifiy if the scanned product is registered within UAE. This is applicable to other supplement or cosmetic product to verify if its registered in UAE or is it counterfeit.
What are the payment options?
You can pay using your Debit/Credit Card; we accept VISA, Mastercard, and American Express OR you can opt for Cash on Delivery (COD) payment at checkout.
Are there any hidden charges?
No, there are no hidden charges.
Are there any shipping charges?
Standard Shipment charges are 22 AED below 120 AED, from 120-274 AED will be 20 AED, above 275 AED within UAE. GCC Shipment charges will be calculated accordingly.
Can I pay in the physical store?
Yes, for most of the products. You may also check our partners for availability.
How fast does the orders ship?
Orders typically ship within 1-3 business days of order placement.
How is the Shipping Rate Calculated?
The rate is calculated by weight and size of the package.
Do you ship everywhere in United Arab Emirates? If not then what all cities you cover?
Currently we offer shipping for orders within United Arab Emirates; we will be expanding our services in GCC soon.
What if I am not available at the time of delivery?
Please contact us Via WhatsApp, or send us a message via Instagram.
How are your products packaged?
They are packaged in high quality.
How can I change or cancel my order?
Within 24 hours of order confirmation, in case you wish to cancel or change your order; you can reach out to us via WhatsApp or send us a message on our company Instagram account.
What is your Return & Exchange policy?
If the expectations are not met, our Return policy is 30 days 100% money back, but it has to be shipped by the customer.
Do you charge for returning an item?
No, you will only pay shipment charges.
Where do I get the details about the latest offers and discounts?
You can view the latest offers and discounts via registration in our membership club, signing up in the account or via your Instagram account.
Do you offer membership? If yes, what are the benefits?
Yes, we do offer discount for quantity based, and loyal customers.
What if I forgot my login details?
You may reset your password by clicking on 'Forgot Password' and follow the steps.
What is the name of the legal entity or company owning?
Rejuvences General Trading L.L.C
Amazon Affiliate Information
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