A return request must be filed within 4 days after receiving the item using the methods below.
An Exchange must be filed within 7 days after receiving the items using the methods below:
- When requesting a return via email or phone, we would request the receipt number, location, and reason of return (for quality assurance purposes).
- All returned items must be in original packaging
- Once the inspection of the returned items is complete, we will offer you two options:
- Store credit or value coupon that you can use to place a new order with equal value to the items returned and excluding any shipping or other costs. This amount is credited to your account, which is not transferable to another account/e-mail due to security reasons.
- A refund of equal value to the items returned and excluding any shipping or other costs.
- 30 days of warranty in case broken pairs if no major usage is proven and it can be determined that is a production fault. The warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use. If it's this case, please send an-email to firstname.lastname@example.org to explain your concern and how to proceed.
- Refunds will be done only through the Original Mode of Payment.